Major UK Supermarket Chains Experience Technical Difficulties: Grocery Deliveries Disrupted and Contactless Payments Malfunction
The United Kingdom’s leading supermarket chains, including Sainsbury’s and Tesco, are currently dealing with technical issues that have caused disruptions in grocery deliveries and contactless payment systems.
Sainsbury’s, which operates 600 large supermarkets and 800 convenience stores across the country, reported on Saturday that a software update error had prevented them from delivering groceries to “the vast majority” of their customers. Sainsbury’s has not yet disclosed the exact number of customers impacted by this issue.
Despite the challenges, contact ordering remains operational, enabling customers to place new orders for delivery from the following day onwards. However, an additional problem has arisen: the contactless payment system has malfunctioned across all Sainsbury’s locations. While stores continue to welcome customers, transactions can only be processed using cash or chip-and-pin credit cards as the company works diligently to rectify the issue.
Tesco, the UK’s largest supermarket chain with over 4,000 stores, is also addressing a technical problem that forced them to cancel some contact orders scheduled for delivery on the same day. Tesco apologized for the inconvenience and reassured its customers that no charges had been incurred as a result of this issue. In-store shopping and contact orders are not impacted by these technical difficulties.
These unexpected challenges follow the system failure experienced by McDonald’s on Friday, which affected restaurants globally and disrupted contact and app orders in countries like the United States, Australia, Japan, Hong Kong, and the United Kingdom.
It is essential to note that these issues are not related to one another, but rather represent individual technical difficulties faced by each company. In the meantime, both Sainsbury’s and Tesco are urgently addressing these problems to restore their services as soon as possible.
